tep555 Privacy Policy

This Privacy Policy describes how tep555 ("we", "us", "our") collects, uses, stores, and discloses personal information relating to individuals ("you", "your") who access or use the tep555 website and related services. It applies to all registered players, visitors, and any other person whose data we process in connection with the tep555 platform.

By registering an account or continuing to use the tep555 platform after this policy has been published, you acknowledge that you have read and understood how your data is handled. This policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.

tep555 is committed to handling your personal information with care, integrity, and in accordance with applicable data protection principles. If you have questions about anything in this policy, you can reach us at [email protected] at any time.

tep555 collects personal data through several channels, including account registration, ongoing account activity, customer support interactions, and automated technical systems. The categories of information we may collect include:

• Identity data: Full name, date of birth, national ID number, or passport number (collected for age and identity verification).
• Contact data: Email address, phone number, and residential address in Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other cities).
• Account data: Username, encrypted password, account preferences, and communication settings.
• Financial data: Transaction history, deposit and withdrawal amounts in BDT, and payment method identifiers (e.g., bKash wallet reference, Nagad account number, Rocket mobile banking reference, Upay account reference). We do not store full payment credentials on our servers.
• Gaming activity data: Game history, bet amounts, win/loss records, session durations, and responsible gaming settings such as deposit limits and self-exclusion status.
• Technical data: IP address, device type, browser type and version, operating system, screen resolution, and referral URL.
• Communications data: Records of emails, live chat transcripts, or support tickets exchanged between you and the tep555 team.
• Cookie data: Information collected via cookies and similar tracking technologies as described in Section 7 of this policy.

Where we ask you to provide information that is mandatory for the provision of our services (such as identity verification documents), we will make this clear at the point of collection. Providing optional information is always at your discretion.

tep555 processes your personal data only for clearly defined, legitimate purposes. The table below sets out each purpose and the data categories it relies on:

tep555 does not sell your personal data to any third party. We may, however, share your data with trusted partners and service providers who assist us in operating the platform, subject to strict confidentiality and data-processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and any other payment partner required to complete your transactions. These partners receive only the minimum data necessary to process a specific payment.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to facilitate game delivery and audit fairness.
• Identity verification providers: Third-party KYC (Know Your Customer) service providers that help us verify identity documents and confirm player eligibility.
• Technology and hosting partners: Cloud infrastructure providers that host the tep555 platform and its databases, all operating under data processing agreements that require them to protect your information.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory obligation, we may disclose personal data to law enforcement or government agencies. We will notify you of such disclosure where we are legally permitted to do so.

All third parties who receive personal data from tep555 are contractually required to handle it securely and in accordance with applicable data protection requirements. They may not use your data for their own marketing or commercial purposes.

tep555 retains your personal data for as long as your account is active and for a defined period thereafter, as required by applicable law or legitimate business need. The general retention principles we apply are as follows:

• Active accounts: Personal and gaming data is retained for the full duration of your account's active status.
• Closed accounts: Following voluntary account closure or termination, we retain identity and financial records for a minimum of five (5) years to comply with anti-money laundering and fraud prevention obligations.
• Support communications: Customer support records are retained for up to three (3) years after the last interaction to allow for dispute resolution.
• Marketing data: If you have opted in to marketing communications, we retain your contact preferences until you withdraw consent or unsubscribe.
• Technical logs: Server logs and technical data are retained for up to twelve (12) months for security and operational purposes before being automatically purged or anonymised.

When data reaches the end of its retention period, it is either securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. We do not retain data beyond what is necessary simply for commercial convenience.

As a tep555 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and without charge for standard requests.

tep555 uses cookies and similar technologies to operate the platform, remember your preferences, analyse site performance, and deliver relevant content. The types of cookies we use are described below. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the tep555 platform.

tep555 implements a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (such as passwords and payment references) at rest in our databases.
• Role-based access controls that restrict internal staff from accessing player data beyond what is necessary for their specific function.
• Regular security audits and vulnerability assessments conducted by qualified security personnel.
• Intrusion detection systems that monitor for unusual access patterns and flag potential breaches in real time.
• Secure data centres with physical access controls and redundant infrastructure.

While tep555 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in protecting your data by keeping your login credentials confidential and reporting any suspicious account activity to [email protected] without delay.

tep555 strictly prohibits the use of its platform by anyone under the age of 21. 21+ We do not knowingly collect or process personal data relating to individuals below this age threshold. If we discover or are notified that an account belongs to a person under 21, we will immediately suspend the account, delete the associated personal data, and return any deposited funds to the originating payment method.

If you believe that a minor has registered on tep555 or has accessed the platform using another person's account, please contact us at [email protected] immediately so that we can investigate and take appropriate action.

tep555 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions (such as Eid specials, BPL season offers, or Pohela Boishakh promotions), and other tep555 news — but only where you have expressly opted in to receive such communications during registration or through your account settings.

You can withdraw your consent to marketing communications at any time by updating your notification preferences within your account settings or by contacting support at [email protected]. Unsubscribing from marketing messages will not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts, which are sent as a necessary part of operating your account.

tep555 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will update the effective date at the top of this page and, where the changes are significant, notify registered players by email at the address associated with their account.

We encourage you to review this policy periodically. Your continued use of the tep555 platform after any updates constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should cease using the platform and contact support to request account closure.

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the tep555 data team directly. We are available around the clock and aim to acknowledge all privacy-related requests within 48 hours and resolve them within a reasonable timeframe.

Contact: [email protected]

When submitting a data rights request, please include your registered username and a clear description of your request so we can process it as efficiently as possible. We may need to verify your identity before actioning certain requests to ensure data is not disclosed to an unauthorised party.